We're here to help! Whether you have questions about our handcrafted Balinese sterling silver jewelry, need assistance with an order, or want to learn more about our artisan craftsmanship, our customer care team is ready to assist you.
Get in Touch
💬 Live Chat
Click the chat icon at the bottom right corner of this page for instant assistance.
Available during business hours (Bali time, GMT+8).
🌐 Website
Our Workshop
All our handcrafted sterling silver jewelry is made in our artisan workshop located in Bali, Indonesia. Each piece is meticulously crafted by skilled Balinese silversmiths using traditional techniques passed down through generations.
📍 DENI Jewelry
Bali, Indonesia
Business Hours
Our customer care team is available:
Monday – Friday: 9:00 AM – 4:30 PM (GMT+8)
Saturday: 9:00 AM – 11:30 AM (GMT+8)
Sunday: Closed
We respond to all inquiries within 24 hours during business days. For urgent matters, please use our live chat feature.
How Can We Help?
📦 Order Inquiries
Questions about your order status, tracking, or delivery? Visit our Track My Order page or contact us directly.
💍 Product Questions
Need help choosing the right piece, sizing information, or details about our materials? Check our Sizing Guide or reach out to our team.
🚚 Shipping & Delivery
Questions about shipping times, international delivery, or customs? Visit our Shipping & Delivery page for detailed information.
🔄 Returns & Warranty
Need information about our warranty or repair services? Please review our Return & Warranty Policy or contact us for assistance.
🏢 Wholesale Inquiries
Interested in wholesale or bulk orders? Visit our Wholesale Program or email us at info@denijewelry.com.
❓ General Questions
Have other questions? Check our FAQ page for quick answers to common questions.
Follow Us
Stay connected with DENI Jewelry for new collections, behind-the-scenes stories from our Bali workshop, and exclusive offers.
Instagram: @denijewelry
We look forward to hearing from you and helping you find the perfect handcrafted Balinese sterling silver jewelry piece!
