Track your DENI Jewelry order and stay updated on your handcrafted sterling silver pieces as they make their way from our workshop in Bali to your doorstep.
Easiest Way to Track Your Order
💬 Use Our Chat Widget
The fastest way to track your order is through our chat widget located at the bottom right corner of this page.
Simply:
- Click the chat icon at the bottom right
- Select "Track my order" from instant answers
- Enter your order number and email address
- Get instant tracking information
Other Ways to Track Your Order
1. Check Your Email
Once your order ships, you'll receive a shipping confirmation email with a tracking link. Simply click the link to see real-time updates on your package.
2. Log Into Your Account
Visit your account page and view your order history to access tracking information for all your orders.
3. Use Shop App
If you have the Shop app installed on your mobile device, you'll receive automatic tracking updates and delivery notifications.
4. Track Directly with Carrier
Use your tracking number to track directly on the carrier's website:
- DHL Express: www.dhl.com/tracking
- FedEx: www.fedex.com/tracking
What You'll See
Your tracking information will show:
- Current package location
- Estimated delivery date
- Delivery status updates
- Delivery attempt notifications
- Proof of delivery (once delivered)
Please note: Tracking information may take 24-48 hours to appear in the system after your shipping confirmation email is sent.
Need Help?
If you haven't received your tracking information, can't locate your order, or have questions about your delivery, our customer care team is here to help.
For more information about shipping times and procedures, visit our Shipping & Delivery page or check our FAQ for common shipping questions.
