At DENI Jewelry, we create handcrafted sterling silver jewelry that honors authentic Balinese craftsmanship. Each piece is meticulously crafted by skilled artisans in Bali, ensuring exceptional quality and timeless beauty. We stand behind every creation that leaves our workshop.
Return Policy
While we do not accept product returns due to the artisanal nature of our handcrafted pieces, we guarantee the quality of our sterling silver jewelry.
If you receive jewelry with manufacturing defects, we will repair it free of charge.
Shipping from you to Bali: Customer responsibility
Shipping from Bali to you: Our responsibility
We cannot provide refunds for damage caused by improper use, accidents, or normal wear and tear.
Caring for Your Sterling Silver Jewelry
Your DENI Jewelry is designed to last a lifetime with proper care. Follow these simple guidelines to preserve its beauty:
Remove your jewelry during:
Kitchen work • Gardening • House cleaning • Applying cosmetics or perfumes • Swimming or bathing
Sterling Silver Care Tips:
- Always put jewelry on after applying cosmetics and perfumes – Chemicals in beauty products can tarnish silver
- Clean regularly with a soft cloth or rubbing alcohol – Gentle cleaning maintains shine and prevents buildup
- Never use bleach or harsh chemicals – These can permanently damage sterling silver
- Store in a cool, dry place away from humidity – Moisture accelerates tarnishing
More Questions?
For additional questions about returns, warranty claims, defective items, or repair procedures, please visit our Frequently Asked Questions page where you'll find detailed answers.
For cleaning advice, repairs, or questions about your handcrafted Balinese jewelry, contact our customer care team.
